Shipping Policy

Last Updated: September 13, 2026

Thank you for ordering from Grateful Roast Coffee. We roast, pack, and ship our products with care from Pennsylvania.

Order Processing

Orders are processed as quickly as possible during our normal business operations.

Because many of our coffees are roasted in small batches, processing times may vary depending on roast schedules, product availability, order volume, holidays, and other circumstances.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, shipping destination, and available shipping method.

Any free or discounted shipping promotions are subject to the terms of the applicable promotion and may be changed or discontinued at any time.

Delivery Times

Delivery dates and transit times displayed at checkout or provided by shipping carriers are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, holidays, service disruptions, or other circumstances outside of Grateful Roast Coffee's reasonable control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to correct the address if the order has not yet shipped, but we cannot guarantee that changes can be made after an order has been submitted.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Lost or Delayed Packages

If tracking shows that your package is delayed or appears to be lost in transit, please contact us. We will work with you and the shipping carrier to determine the appropriate next steps.

Grateful Roast Coffee is not responsible for carrier delays or other circumstances outside of our reasonable control, but we will make reasonable efforts to help resolve shipping problems.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.

If the package still cannot be located, contact us and we will assist where reasonably possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs of the product and packaging when applicable. We will review the situation and work with you on an appropriate resolution.

Returns

Eligible unopened and unused products may be returned within 15 days of delivery in accordance with our Return & Refund Policy.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law or the return is the result of an error by Grateful Roast Coffee.

Please contact us before returning an item so we can provide return instructions.

International Shipping

International shipping availability, rates, duties, taxes, customs charges, and restrictions may vary by destination.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Contact Us

If you have questions about an order or shipment, please contact Grateful Roast Coffee using the contact information provided on our website.

Grateful Roast Coffee
Pennsylvania, United States

Practice gratitude and drink good coffee.