Maintenance & repair for cafe equipment
From routine upkeep to emergency repairs, our team services the machines that keep your bar running.
Preventive Maintenance
Scheduled descaling, gasket replacement, and group head service to catch problems before they cause downtime.
Emergency Repairs
Machine down during service? We prioritize repair calls to get you back up and running as fast as possible.
Grinder Calibration
Burr replacement, calibration, and dial-in service to keep your grind consistent shot after shot.
Installation & Setup
New equipment delivery, plumbing, and dial-in — whether it came from us or elsewhere.
Water & Filtration
Water quality assessment and filtration setup to protect your equipment and your cup.
Multi-Location Accounts
Standing service plans for cafes and offices with more than one machine to maintain.
Getting a repair scheduled
Tell Us What's Wrong
Fill out the form below with your equipment make/model and what you're seeing.
We Diagnose & Quote
We'll follow up to confirm the issue and give you a straightforward estimate before any work starts.
We Get You Running Again
On-site or in-shop repair, scheduled around your service hours whenever possible.
Service rates & what to expect
Commercial coffee equipment varies a lot in age, condition, and history, so we can't guarantee every machine is repairable — but we can promise honest diagnostics and clear communication about cost before we get to work.
Service Rates
| Scheduling Deposit | $100, credited in full toward your final invoice. Reserves your appointment and covers travel within 30 miles of our Nanticoke shop. May be waived for established commercial accounts in good standing. |
| Travel | $1.25 per mile beyond 30 miles. |
| Labor | $45 per half-hour, billed in 30-minute increments. |
| Parts | Billed at cost, plus applicable shipping & handling. |
How Service Visits Work
- Diagnostic time, travel, and labor are billable regardless of whether the equipment is ultimately repaired — these cover our technician's time and expertise, not a guaranteed fix.
- We'll get your approval before installing major replacement parts or doing repairs that go substantially beyond the original diagnostic scope.
- Not every issue can be found or fixed in one visit. Older or previously repaired equipment can reveal problems that weren't visible during inspection, and specialty parts sometimes need to be ordered.
- Cancellations with at least 24 hours' notice can have the deposit applied to one rescheduled visit within 60 days; cancellations with less notice, or no-shows, forfeit the deposit.
- Payment is due upon completion of service unless other arrangements have been made. We accept cash, check, credit card, and ACH/electronic payment.
Service Authorization & Repair Agreement
Every service visit is covered by a signed authorization agreement. Download and review it ahead of time — you can sign and bring it to your appointment, or sign on-site when our technician arrives.
Tell us what's going on
Include your equipment make and model if you know it, and how urgent the issue is. We'll get back to you to schedule a visit or drop-off.
Once we've confirmed your appointment, we'll send over the Service Agreement for your signature before any work begins.
Need equipment instead of a repair? Visit our Commercial Equipment shop, or start a wholesale inquiry.